Refund policy
The short version: you do not pay until we confirm we can do a useful job, and if the report does not turn up anything worth acting on, you get your money back.
You pay only after we confirm
You send a request first, with no payment. We only send a payment link once we have confirmed a place and a delivery date. If we are full, or we do not think we can do a useful job for you, we say so and you pay nothing.
If the report is not useful
When you have read your report, if you do not think it turns up anything worth acting on, email us within 14 days of receiving it and we will refund you in full. You do not need to give a detailed reason. A line about what was missing is always welcome, so we can do better, but it is not a condition of the refund.
If something goes wrong at our end
If we fail to deliver your report, or it arrives plainly incomplete or unusable, you are entitled to a full refund regardless of the 14-day period.
How to ask for a refund
Email idea-uk@leopardess.uk from the address you used to order, or quote your order reference. We aim to reply within two working days and to return the money to your original payment method within five to ten working days.
Your legal rights
This policy is offered on top of your rights under UK consumer law; it does not replace or reduce them, and nothing here affects your statutory rights. [Ask your adviser to confirm how the Consumer Contracts Regulations 2013 apply to a bespoke report that you have asked us to begin.]
Contact
Questions about a refund? Email idea-uk@leopardess.uk.
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